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04-10-2021 10:03 AM
I need to top up my PAYG number on my account but I am getting the message 'We're not able to accept payments to that number. Please try again.' every time I have tried. Any help please? thank you
04-10-2021 12:00 PM
Hi @FernandoMR.
Welcome to the community.
How are you trying to top-up?
Have you tried using Fast Top-Up?
Jon
06-10-2021 10:38 AM
Hi Jon, yes I have tried and still unable to top up. I don't have an idea of what to do.
06-10-2021 10:39 AM - edited 06-10-2021 10:44 AM
@Jon_K I cannot either see my last calls or anything else. Always takes me to the same page that says : Thinking of leaving EE?
I don't understand it.
Could you help me pls? TIA
06-10-2021 11:35 AM
06-10-2021 04:03 PM
Are you on T-Mobile? When texting NUMBER to 150 what network does it say you are on?
Some time ago online a/c management was withdrawn from T-M users.
07-10-2021 09:45 AM
Yes @Jon_K , I got the same and if I try to do the anonimous top up, it says something like they cannot top up that telephone number.
07-10-2021 10:08 AM
@XRaySpeX yes , I am on T-Mobile, that it what it says. So what do I need to do now please?
07-10-2021 11:45 AM
Hi @FernandoMR,
Please see Move to EE pay as you go from Orange or T-Mobile for help with switching.
Hope this helps.
James