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I cannot top up my account

FernandoMR
Investigator
Investigator

‎04-10-2021 10:03 AM

I need to top up my PAYG number on my account but I am getting the message 'We're not able to accept payments to that number. Please try again.' every time I have tried. Any help please? thank you 

0 Helpful
8 REPLIES 8
Jon_K
Former EE Employee

‎04-10-2021 12:00 PM

Hi @FernandoMR.

 

Welcome to the community.

 

How are you trying to top-up?

 

Have you tried using Fast Top-Up?

 

Jon

FernandoMR
Investigator
Investigator
In response to Jon_K

‎06-10-2021 10:38 AM

Hi Jon, yes I have tried and still unable to top up. I don't have an idea of what to do. 

0 Helpful
FernandoMR
Investigator
Investigator
In response to Jon_K

‎06-10-2021 10:39 AM - edited ‎06-10-2021 10:44 AM

@Jon_K I cannot either see my last calls or anything else. Always takes me to the same page that says : Thinking of leaving EE? 

I don't understand it. 

 

Could you help me pls? TIA 

0 Helpful
Jon_K
Former EE Employee
In response to FernandoMR

‎06-10-2021 11:35 AM

Hi @FernandoMR.

 

Do you get the same error message when you use Fast Top-Up?

 

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to FernandoMR

‎06-10-2021 04:03 PM

Are you on T-Mobile? When texting NUMBER to 150 what network does it say you are on?

 

Some time ago online a/c management was withdrawn from T-M users.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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FernandoMR
Investigator
Investigator
In response to Jon_K

‎07-10-2021 09:45 AM

Yes @Jon_K , I got the same and if I try to do the anonimous top up, it says something like they cannot top up that telephone number. 

0 Helpful
FernandoMR
Investigator
Investigator
In response to XRaySpeX

‎07-10-2021 10:08 AM

@XRaySpeX yes , I am on T-Mobile, that it what it says. So what do I need to do now please? 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to FernandoMR

‎07-10-2021 11:45 AM

Hi @FernandoMR,

 

Please see Move to EE pay as you go from Orange or T-Mobile for help with switching.

 

Hope this helps.

 

James

0 Helpful