I cannot access the shop after logging in

[mgre79]

Hi, 

I am evaluating an additional line for my account, but I don't seem to be able to access the Shop. I start browsing offers, but I am always asked to login to validate offers, and after logging in I am redirected to My Shop where I can only see upgrade options for my current lines. Help, please?

Thanks

[Jon_K]

Hi @mgre79.

Welcome to the community.

Could you try using a different browser and let us know if you get the same issue?

Jon

[mgre79]

Hey @Jon_K ,

That problem I mentioned was happening on both Chrome and Safari.

I tried with Brave and I got an error when trying to login:

"api.ee.co.uk redirected you too many times."

I tried also with Firefox and it kept redirecting me to my upgrade options, same as Chrome and Safari.

Thanks!

[Jon_K]

Thanks for this, @mgre79.

I'm sorry that it's not working.

I'd recommend contacting our Sales Team and they will be able to discuss your options with you for an additional line.

Jon

[mgre79]

Thanks, appreciate the effort, but no. I find it ridiculous. With the amount of money that I spend every month on phones and unlimited lines, I cannot access the shop and buy more on my own?

[binit777]

I have the same problem. Says I can upgrade but cannot access the shop. It's ridiculous.

[Leanne_T]

Hi @binit777

Thanks for coming to the community. 

What happens when you log into your My EE account and select upgrade? 

Thanks 🙂

Leanne.

[binit777]

I keep coming back to this link

SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY THE PAGE.
Try one of the following links

[Leanne_T]

Hi @binit777

Thanks for coming back to me. 

Does this happen with every phone you select? 

Thanks 🙂

Leanne.

[binit777]

Yes ame problem on multiple platforms. I have tried on Chrome browser, and on safari from an iphone. I cannot even access via my EE app. The only option i can think of is phoning EE to look at options or going to an EE shop physically.