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I can't gift data

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Bubz
Explorer

‎26-05-2021 01:02 AM

I have a plan with unlimited data, and a SIM only deal. I managed to gift data from my plan to the SIM last month, but have just tried again and it does not work. I don't have the family usage option via the EE app for some reason, so have to use the EE website? Any help is greatly appreciated. 

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1 SOLUTION

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Bubz
Explorer
In response to XRaySpeX

‎26-05-2021 06:51 PM

It’s ok now, i uninstalled the ee app and reinstalled it. I now have the family usage option. Thanks for replying.

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3 REPLIES 3
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XRaySpeX
EE Community Star
EE Community Star

‎26-05-2021 02:39 AM

@Bubz : How much data has you used from your unlimited plan so far this billing month? You may only gift from the 1st 100GB of your usage each month.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Go to solution
Bubz
Explorer
In response to XRaySpeX

‎26-05-2021 06:51 PM

It’s ok now, i uninstalled the ee app and reinstalled it. I now have the family usage option. Thanks for replying.

Go to solution
XRaySpeX
EE Community Star
EE Community Star
In response to Bubz

‎26-05-2021 10:41 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP