Order tracking

[CharlotteWalsh]

If I ordered a phone Monday. Recieved order number same day. How long does it take to get a tracking number?

[Jon_K]

Hi @CharlotteWalsh.

Welcome to the community.

Was the tracking number not in your email?

Have a look at our online order tracker for more information.

Jon

[CharlotteWalsh]

All I have had is the confirmation email with an order number and that's it. I have tried inputting the order number and it comes up with an error

[Jon_K]

Thanks @CharlotteWalsh.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to access your account and give you an update on your order, while also providing tracking details.

Jon

[CharlotteWalsh]

Thank you

[Jon_K]

Let us know how you get on, @CharlotteWalsh 🙂

[CharlotteWalsh]

Hiya. I got order confirmed. But when I go to track it it says back order confirmed. What does that mean and how long do I need to wait for delivery?

[Jon_K]

Hi @CharlotteWalsh.

What phone have you ordered?

This would suggest that we are awaiting more stock from the manufacturer.

Jon

[CharlotteWalsh]

I ordered the Samsung Galaxy S21 in Phantom Violet 128GB storage

[Jon_K]

Thanks @CharlotteWalsh.

We're currently expecting that device to be dispatched within seven days of ordering.

Jon