I can't gift data

Bubz · ‎26-05-2021

I have a plan with unlimited data, and a SIM only deal. I managed to gift data from my plan to the SIM last month, but have just tried again and it does not work. I don't have the family usage option via the EE app for some reason, so have to use the EE website? Any help is greatly appreciated.

Bubz · ‎26-05-2021

It’s ok now, i uninstalled the ee app and reinstalled it. I now have the family usage option. Thanks for replying.

View solution in original post

XRaySpeX · ‎26-05-2021

@Bubz : How much data has you used from your unlimited plan so far this billing month? You may only gift from the 1st 100GB of your usage each month.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Bubz · ‎26-05-2021

It’s ok now, i uninstalled the ee app and reinstalled it. I now have the family usage option. Thanks for replying.

XRaySpeX · ‎26-05-2021

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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I can't gift data