I bought the Samsung Galaxy A20e and a £20 top-up.

[J_Allport]

I've put the sim card in the phone and set it up, also I've called 150 and added my top-up card. I still have £0.00 in my balance, how do I get my top up that I paid for? I'm confused, thanks!

[BrendonH]

Text AL to 150. It will have gone onto a pack as all sims come with a pack pre-loaded.

[J_Allport]

I've already done that, however it still says £0.00. I have however just noticed that on the topup letter that it can take up to 2 days to receive my credit? Just looking to confirm that in 2 days I'll have my credit and if there's anymore steps I need to take.

[Leanne_T · Accepted solution]

Hi @J_Allport

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the full reply?

Where did you purchase the phone and SIM card?

Speak soon 🙂

Leanne.

[J_Allport]

I called EE and my problem was resolved, thanks for the help. 🙂

[Leanne_T]

Great news @J_Allport

Thanks for coming back and letting me know 🙂

Leanne.