The EE Community

Draytek Modem

HI - currently don't use my EE Router in the property as I have a Unifi setup, and currently am using a BT Openreach modem for the VDSL service - I'm looking to upgrade this modem to a Draytek V166 or V167, both of which are available on the EE shop,...

New FTTP installation woes

Good morning all,So I recently organised a switch from Virgin to EE. Openreach engineer came Tuesday (8th) to install my line but couldn’t complete the installation because the duct feeding my house was blocked. So I called EE and asked what would ha...

Total loss of broadband service but no compensation unless > 30 days

I've been facing a total loss of my broadband service since 31st March (Monday) and it's 11th April (Friday) today. I've called up the CS at least 10 times now and they've had both an Open reach engineer and an EE engineer come down to my flat to tro...

Unlimited data plan

How do I switch to an unlimited data plan

Help with answerphone

My answer phone is not working although phone is any help 

Made order phone it dudnt arrive paid 30 upfront

EE fibre speed below what it should be

Hi, I just did a speed test and it shows 57Mbps when it's usually 150 or above and the guaranteed speed is 100mbps.I used the EE broadband checker and the hub was restarted, as the diagnostic said my broadband home connection could be improved.For c...

Why was my Ray-ban meta sunglasses order cancelled within seconds after receivin

Leaving

Hi. I want to cancel EE contract. I moved to SKY. 3 days ago and it’s amazing … I can actually hear people on the phone! please can I cancel my DIRECT DEBIT from now      ***** ******** *********** ************@*******.**.** [Mod edit: Please do not ...