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I am getting a message that my EE broadband TV box is going to stop working soon

martinataylor
Visitor

‎29-04-2021 07:52 PM

I am getting a message that my EE broadband TV box is going to stop working soon.

What is that about?

What do I need to do?

 

Thanks Martin

 

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎29-04-2021 08:18 PM

@martinataylor  The EE tv service was shut down on the 1/4/21 if your box is still working it’s only a matter of time before its not going to work.  
please have a read of THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
CM30
Explorer

‎29-04-2021 08:51 PM

I’ve just seen the same message. It’s the first I’ve heard about EE TV being stopped and I do not find the EE page on the subject at all helpful.  Disappointing as I’ve typically found EE customer services to be excellent. Good luck !

0 Helpful
CM30
Explorer
In response to CM30

‎29-04-2021 09:05 PM

Also, thanks EE Community Team - delighted as I am to have ‘unlocked the Community Spirit badge’ , I’d swap it for a working TV ahead of the final episode Line of Duty.

0 Helpful
Mustrum
EE Community Star
EE Community Star
In response to CM30

‎29-04-2021 10:14 PM

Line of Duty is on BBC1 and free to air, IPlayer, so no need for EE TV to watch it, not sure I understand your problem? 

0 Helpful