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Huawei p30 pro no sound

Sarahbrown1710
Explorer

‎22-09-2020 12:52 PM

  1. My P30 Pro has lost all sound. So no alarm, calls, videos, music, nothing. I can't ring EE as I won't be able to hear them, the chat just cuts off. Going to the store isn't an option either (local lockdown).
  2. I've tried checking it's not connected via Bluetooth to my car, headphones etc.
  3. I've tried a reboot. 
  4. I've checked the volume isn't just down
  5. I've checked settings for any mute button I may have accidentally pressed. 
  6. I've not yet tried a factory reset, I had to do that recently for a different problem and it's not easy to set back up online banking etc so if it can be avoided I'd rather not. 

Hoping to be able to speak to somebody from EE who can help 🙏

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎22-09-2020 01:02 PM

@Sarahbrown1710  if you’ve tried everything that you can think and it looks like you have then perhaps a factory reset is your best option.  Sorry 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Sarahbrown1710
Explorer
In response to Chris_B

‎22-09-2020 01:50 PM

I've updated all software and reluctantly did a factory reset... Still no sound at all. 

0 Helpful
Katie_B
EE Community Support Team
In response to Sarahbrown1710

‎22-09-2020 03:30 PM

Hello @Sarahbrown171. 

 

I am sorry to hear this has not been resolved after completing all steps advised. 

 

I would now recommend giving us a call and reporting this further with our technical care team, 

 

Katie.

0 Helpful