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Sim

Conzy4563737636
Visitor

‎22-09-2020 02:48 PM

I recently just got a new phone and I have been told that I could just use my current sim and put it in the new phone. However, I’ve been sent a new sim and on the EE app it still says I’m on an iPhone 6s when I’m now on a iPhone SE

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎22-09-2020 03:03 PM

Hello @Conzy4563737636 ,

 

Welcome to the community,

 

Just use your current SIM card, you do not need to use the new one, as your SIM card from your previous phone will work, unless there is a problem with it, but since it has been working, there should be no problem.

 

Do not worry about the app still showing your old phone, that will change in time, that is normal.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

‎22-09-2020 03:05 PM

Replacement SIMs are often sent with upgraded phones incase, for whatever reason, your current SIM either isn't suitable or won't work.

 

If your current SIM is suitable and works in the new phone, then use it - and do whatever you want with the replacement SIM. Possibly put it in a drawer incase you ever do need a replacement SIM.