Huawei p30 lite on back order

Livvieella
Explorer

‎19-11-2019 05:56 PM

I recently upgraded my phone to a huawei p30 lite, and still have not received my order! I am just wondering how long my phone will take to get to me. On the track order part of the website it saids that my my order has been confirmed but is awaiting delivery confirmation. I have had no updates. Please could you let me know when I will be receiving my phone. 
thank you 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎19-11-2019 07:35 PM

Hi @Livvieella 

 

If the tracker isn't providing any help, then give EE CS a call on 150 and they can provide more information.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Katie_B
EE Community Support Team

‎20-11-2019 08:23 AM

Good Morning @Livvieella. 

 

Thanks for ordering with us. 

 

When did you place your order?

 

As soon as your order is ready for delivery you will be notified.

 

Katie 🙂

Livvieella
Explorer
In response to Katie_B

‎20-11-2019 12:50 PM - edited ‎20-11-2019 12:52 PM

@Katie_B 

 

I ordered the phone last week Thursday 

 

thanks ☺️

0 Helpful
Katie_B
EE Community Support Team
In response to Livvieella

‎20-11-2019 12:59 PM

Thanks for confirming this @Livvieella. 

 

I have sent you a private message for further information, please take a look and get back to me. 

 

Katie 🙂

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