The EE Community

well that didnt work

i have been trying to activate my new sim card my other card was deactivated due to lack of use.so i loaded a new EE sim card put in the new number i checked the number was showing in sim manager i entered the 6 digit pin entered the long code on the...

When arrive my

EE app (iPhone) wont connect to Hub Manager

I have recently upgraded my wifi with an EE Smart Hub Pro with 4 extenders and am unable to get the app on my iPhone to connect with the Hub Manager on my Mac. I did see that someone posted that if you change your Network Name it would not connect so...

Call not going through for more than 12 sec

I cannot call 150 and other numbers for more than 12 seconds and it will cut offIt is also difficult to pay my billsAny help or information?

Maintenance

Why don't EE give notice on maintenance like banking and broadband and mobile providers It's happening to often 

EE App off line yet again.

Same old message, App bring improved, come back later.  This story is past its sell by date.  If the App needed so many improvements going by the number of times this message appears it must not have been fit for purpose in the first place.Get your a...

EE Roaming Data Speeds Slow but Fast in UK. APN or Roaming Issue?

Hi all, I’m using a GlocalMe Numen Air 5G travel WiFi device with an EE unlimited data SIM (with roaming). It works brilliantly in the UK — I’ve seen speeds of 200+ Mbps straight out of the box, so the device itself clearly isn’t the issue (other tha...

EE account not recognising my ported number

We moved our business phone numbers to EE but our EE account will not recognise the ported over numbers. What do we do about this please? Can anyone actually help. Customer service have tried twice but nothing has been done about this.