Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Upgrade iPhone 12 pro max

Jessxcx
Visitor

‎29-11-2020 08:11 PM

I have ordered my upgrade online when I first processed the upgrade there was stock of the phone and said dispatched in 1 day. I had a confirmation email but nothing else. The next evening I went to try upgrade again and it allowed me to. It again said dispatched in 1 day. Can you tell me when I should be expecting my upgrade please? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-11-2020 10:04 AM

@Jessxcx   You will receive the device once one can be allocated to you, demand for this device is high and you might be waiting a while before you receive it as other customers have ordered before you and are still waiting for their device.  

 

  But you need to call customer services as you because you did the order twice and you shouldn’t of done that. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Katie_B
EE Community Support Team

‎30-11-2020 11:14 AM - edited ‎30-11-2020 11:15 AM

Hello @Jessxcx. 

 

Thanks for coming to the community. 

 

Please can you confirm what colour and memory size you ordered?

 

I would love to see if I can find current delivery guidance. 

 

Regarding processing your upgrade 2x can you confirm if you have received 2 email confirmations?

 

Katie 🙂

0 Helpful