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How to speak to Online customer service

Nick0296
Explorer

‎13-06-2020 03:41 PM

I’m out of contract and wish to switch from contract to payg but want yo keep my number.

how do I do that please.

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎13-06-2020 03:42 PM

@Nick0296    The best way and quickest way is to call customer services so you can give notice to terminate your contract and have it switched to a pay-as-you-go.   Just be patient when calling customer services as they are extremely busy due to the current situation,  just don’t hang up

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Nick0296
Explorer
In response to Chris_B

‎13-06-2020 03:47 PM

Is there a way I can do this online as I’ve had cancer and now cannot speak, I only use text and email. 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Nick0296

‎13-06-2020 03:51 PM

@Nick0296   Login to your online account and wait for a pop up window so you can request live chat.  Only if an agent is free to chat will you be able to live chat. you’ll need to be very patient when wanting to live chat. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful