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25-05-2020 08:58 PM
25-05-2020 09:58 PM
Hello @CJ-onee
Your query doesn't seem entirely clear - are you wanting to reset your phone as in, reboot it? Or master reset it?
I'm not clear what your Google account details have to do with a reset.
What phone do you have, and what problem are you having with it?
25-05-2020 10:12 PM
Hi bristolian,
Thanks for the reply.
I have a Samsung Galaxy J3(6) 8GB phone that is basically new. We purchased it on a contract a couple of years ago on a business contract. I am hoping to use the phone to stay in contact with my mother while she is self isoalting so was hoping to buy a sim only contract to use the phone. I have tried a factory reset but when I restart the phone it takes me to a google account log in but I can't remember to email address or password.
Login from start:
Turn on phone
Select country
Connect to wifi (ok)
T&C (confirmed)
Checking information
Google Verify your account email or phone
I can't reset these account details as they have been lost a long time ago.
25-05-2020 10:28 PM
Well we can't tell you what your login details are, and no-one on here will be able to either.
If you try Android recovery and follow the "Forgotten email" link, I'd imagine there will be a "reset password" option a few steps further in.
I've never had cause to do this, so I can't vouch for how this works.