Number port

[Sara27]

I’ve tried to port my number over from sky now for about 2 months and still nothing has happened. Anyone else had this problem? Any idea what could be stopping my number from porting? It’s over an hour wait on the phone at the moment and not sure they would class this as an emergency 

[David]

Hi @Sara27 

Welcome to the EE Community,

If you call freephone 0800 317 720 a customer service advisor will be able to process your transfer request.

Thanks,

David.

[Jon_K · Accepted solution]

Hi @Sara27.

Thank you for coming here in the first instance.

This particular query would require access to your account to complete the number port, so calling would be the best option.

We appreciate you trying to avoid calling where possible, but don't worry for this query.

Jon