How long does it take to process a refund?

[James114]

I returned a galaxy s20 at the end of April, its been two weeks now and just getting curious to when i can expect to receive it. 

[James_B]

Hi @James114,

Welcome to the EE Community. 🙂

You should receive your refund within 14 days of your phone being scanned and checked in at the warehouse.

Thanks

James

[James114]

Thanks for your help, however I received confirmation that my phone had been accepted on the 1st May and i still have had nothing.

Is there any chance there is an email address i can use to contact someone directly to resolve this as im continually being redirected to the forums?

Thanks for your help, 

James

[Christopher_G]

Hi @James114

Our Mobile Care team will be able to help with this. You can find contact information on the get in touch help page.

Let us know how you get on.

Chris