How to keep old number on new monthly SIM

[Amanir]

I have just upgraded my previous EE SIM (monthly) and bought a new phone (not EE).

The paperwork for the new SIM shows my old number but the phone settings show the new SIM number so I'm not receiving calls on my old number.

I'd like to keep the old number.

Do I really need to go through the PAC process or is this something I can do?

Unfortunately, I've not been able to contact EE online?!!!!

[XRaySpeX]

As you upgraded you will keep your no. An upgrade is just a change of plan. Can't you just use your old SIM in your new phone?

[Amanir]

Thanks.

I tried this.  I got phone calls  but the phone setting is showing the old data usage.  My new SIM has a better allowance.

Do you think once I get to the date of refresh old allowance, the new allowance will kick in?

[Christopher_G]

So your phone calls are working OK now, @Amanir? Does the number show correctly now?

You may need to update your settings with a new data allowance, if that's what you're talking about.

Also, worth checking that the new plan has started in your My EE account.

Chris

[Amanir]

Thanks for this.
I only receive phone calls ony old number when using my old SIM card.

I checked my account and you're right the new plan has not started.
So I'm still unable.to receive phone calls on my old number using my new
SIM.


I'd rather not have to change my number.

[Christopher_G · Accepted solution]

If you've upgraded with us directly, you can continue to use the old SIM card, @Amanir.

If the new SIM is working with a different number, there may be a problem somewhere. I'd recommend speaking to our Mobile Care team on 150 if that's the case.

Chris