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How to buy a replacement phone when your old one is broken.

LynneB
Visitor

‎24-04-2020 11:37 AM

I want to buy a new phone today. I am self isolating and my old one is broken. I have nearly got to the end of the page, happy with everything - and it says it will send a PIN to my old phone as a security check. I won't receive it! How can I get round this please?

0 Helpful
1 REPLY 1
James_B
EE Community Manager
EE Community Manager

‎24-04-2020 11:41 AM

Hi @LynneB,

 

Welcome to the EE Community. 🙂

 

If you are unable to receive a security PIN, please get in touch with Customer Care to process your order.

 

Thanks

 

James

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