Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2980 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16200 Views
  • 51 replies
  • 65 Helpful

Pay monthly sim card order

I placed an order for a sim card online 5 days ago. Was then speaking to a salesman and he said it would be despatched next day. Got confirmation email. xko279370416 is the order number. Cant phone as my old sim was a work number which has been cance...

Lcrozier by Investigator
  • 508 Views
  • 4 replies
  • 0 Helpful

No order delivery updates

I've ordered a phone with sim on the monday 13th, and have been checking order status, but it's still on the same stage as it was on the beginning. Just would like to know is there everything alright. I asked it here, to not make busy the call lines....

ren1x by Explorer
  • 460 Views
  • 3 replies
  • 0 Helpful

How to buy a replacement phone when your old one is broken.

I want to buy a new phone today. I am self isolating and my old one is broken. I have nearly got to the end of the page, happy with everything - and it says it will send a PIN to my old phone as a security check. I won't receive it! How can I get rou...

LynneB by Visitor
  • 659 Views
  • 1 replies
  • 0 Helpful

Upgrade fees

Hi, I'm really keen to upgrade but the early upgrade fee is prohibitive. How do people manage with this. Do you trade in your old phone with EE, on the High St or somewhere else? Or am I just being too impatient?  

AlanE1 by Explorer
  • 631 Views
  • 2 replies
  • 2 Helpful

Resolved! Contract expires

My contract expires soon and i have the option to upgrade but the problem is im still happy with my phone and my contract yet i cant find any options or informations if i can keep my current plan when the contract its over.What are my options ? Is up...

Kezuma by Visitor
  • 1746 Views
  • 1 replies
  • 2 Helpful

Error message when trying to upgrade

Hello, When trying to upgrade my phone I get to the payment stage and input my card details then it goes to process it and an error message comes up that the page can’t be found. I can’t call and upgrade as I have an online EE perk discount code. Tha...

FionaM3 by Investigator
  • 712 Views
  • 9 replies
  • 0 Helpful

Key workers and covid

Mobile companies across the country, including EE are doing everything they can for NHS workers and I commend this. But, I am a home Carer with my local council who are in partnership with the NHS. I work in close contact with elderly people in the c...

SpecialRed by Investigator
  • 2501 Views
  • 11 replies
  • 11 Helpful

lost phone

Hi,  I lost my Phone  yesterday, asking for a replacement SIM to be delivered to my home address. Could you please tell me where is my replacement SIM, please?  thanks   ayisha xxxx   [mod edit: please do not post personal information on the public b...

Ayisha by Investigator
  • 735 Views
  • 5 replies
  • 0 Helpful

New phone delivery and unlocking.

I wish to purchase a phone from EE.  Contactless delivery is in operation due to Covid 19.  How does this work? I live in a flat and the main door is in a communal parking area. Where will my delivery be left without the risk of it being stolen?  Doe...