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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2659 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15581 Views
  • 51 replies
  • 65 Helpful

New Order

Good MorningI ordered a Samsung Galaxy Watch Active 2 - 44mm as an add on to my contract.  I've received the order confirmation email but haven't yet received anything else.  I'm unable to track my order.  Please can you confirm the order status?  Th...

No order deliver date

I placed an order online last night, I received an email confirmation with xko.. but I have received an update by email or text. Also payment hasn’t been taken from my bank nor is it pending...  any advice?

Pay monthly sim card order

I placed an order for a sim card online 5 days ago. Was then speaking to a salesman and he said it would be despatched next day. Got confirmation email. xko279370416 is the order number. Cant phone as my old sim was a work number which has been cance...

Lcrozier by Investigator
  • 500 Views
  • 4 replies
  • 0 Helpful

No order delivery updates

I've ordered a phone with sim on the monday 13th, and have been checking order status, but it's still on the same stage as it was on the beginning. Just would like to know is there everything alright. I asked it here, to not make busy the call lines....

ren1x by Explorer
  • 456 Views
  • 3 replies
  • 0 Helpful

How to buy a replacement phone when your old one is broken.

I want to buy a new phone today. I am self isolating and my old one is broken. I have nearly got to the end of the page, happy with everything - and it says it will send a PIN to my old phone as a security check. I won't receive it! How can I get rou...

LynneB by Visitor
  • 645 Views
  • 1 replies
  • 0 Helpful

Upgrade fees

Hi, I'm really keen to upgrade but the early upgrade fee is prohibitive. How do people manage with this. Do you trade in your old phone with EE, on the High St or somewhere else? Or am I just being too impatient?  

AlanE1 by Explorer
  • 620 Views
  • 2 replies
  • 2 Helpful

Resolved! Contract expires

My contract expires soon and i have the option to upgrade but the problem is im still happy with my phone and my contract yet i cant find any options or informations if i can keep my current plan when the contract its over.What are my options ? Is up...

Kezuma by Visitor
  • 1743 Views
  • 1 replies
  • 2 Helpful

Error message when trying to upgrade

Hello, When trying to upgrade my phone I get to the payment stage and input my card details then it goes to process it and an error message comes up that the page can’t be found. I can’t call and upgrade as I have an online EE perk discount code. Tha...

FionaM3 by Investigator
  • 695 Views
  • 9 replies
  • 0 Helpful

Key workers and covid

Mobile companies across the country, including EE are doing everything they can for NHS workers and I commend this. But, I am a home Carer with my local council who are in partnership with the NHS. I work in close contact with elderly people in the c...

SpecialRed by Investigator
  • 2478 Views
  • 11 replies
  • 11 Helpful