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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2997 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16269 Views
  • 51 replies
  • 65 Helpful

Phone upgrade issues

Yesterday I went for the early upgrade on my account.  I went the of choosing a phone and setting the payment option for the early upgrade. That all went through and I received my confirmation email. But I can't track my order and the money for the u...

Tracking issues/no confirmation email

I ordered my new phone on 20/04/2020. I have the order number that was shown on screen 3 letters, 9 numbers but have received no confirmation email. I've tried tracking it with that number but I just get a message saying information isn't available. ...

Incorrect Delivery Address

Incorrect delivery address has been provided to DPD, not holding device and wont release until EE notify them the correct address

JoLanc by Visitor
  • 641 Views
  • 1 replies
  • 0 Helpful

Resolved! Ordered an early upgrade but it's gone through as a new contract

I've just processed an order for a new phone contract. I followed the necessary the links to do an early upgrade and all was going well until I received the confirmation email thanking me for joining EE. Is this normal or have I just gone an ordered ...

damiworld by Investigator
  • 1794 Views
  • 9 replies
  • 5 Helpful

Samsung Tab A 10.1

Hi,I got my samsung tab a 10.1 about 2 months ago and I have gone to turn it on and it wont do anything, I have tried charging it but I get no response. Can any one help me please, I do not have insurance on this tablet.Jon

Jon111 by Investigator
  • 661 Views
  • 5 replies
  • 0 Helpful

Tracking says cancelled order?

Hiya can someone pm me about an order I placed which is now showing as cancelled on the tracking page? Phone is being released tomorrow and I have had no communication to say its been cancelled from EE. Can someone check for me? Thank you

Samsung Active2 Watch

Hi, I placed an order yesterday for a Samsung Active 2 smart watch. It's an add on to my current contract. I had the confirmation email with the code starting XKO. When using the code to track my order it says there is no current information on my or...

Faye_b23 by Explorer
  • 627 Views
  • 2 replies
  • 0 Helpful

Pay as you go phone order

I've recently bought a ordered a pay as you go phone online from ee had order number but they has been no money taken from my account and I have no idea what's going on with the order.

Tom931 by Explorer
  • 453 Views
  • 3 replies
  • 0 Helpful

Can’t add AirPods pro to contract

Hi, I am within 11 months of my contract, but can’t seem to add x1 AirPod pro onto my account. Is says that they are in stock, but after I enter my card details to pay the £10 upfront free the site keeps crashing.