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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2659 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15581 Views
  • 51 replies
  • 65 Helpful

lost phone

Hi,  I lost my Phone  yesterday, asking for a replacement SIM to be delivered to my home address. Could you please tell me where is my replacement SIM, please?  thanks   ayisha xxxx   [mod edit: please do not post personal information on the public b...

Ayisha by Investigator
  • 715 Views
  • 5 replies
  • 0 Helpful

New phone delivery and unlocking.

I wish to purchase a phone from EE.  Contactless delivery is in operation due to Covid 19.  How does this work? I live in a flat and the main door is in a communal parking area. Where will my delivery be left without the risk of it being stolen?  Doe...

Phone upgrade issues

Yesterday I went for the early upgrade on my account.  I went the of choosing a phone and setting the payment option for the early upgrade. That all went through and I received my confirmation email. But I can't track my order and the money for the u...

Tracking issues/no confirmation email

I ordered my new phone on 20/04/2020. I have the order number that was shown on screen 3 letters, 9 numbers but have received no confirmation email. I've tried tracking it with that number but I just get a message saying information isn't available. ...

Incorrect Delivery Address

Incorrect delivery address has been provided to DPD, not holding device and wont release until EE notify them the correct address

JoLanc by Visitor
  • 628 Views
  • 1 replies
  • 0 Helpful

Resolved! Ordered an early upgrade but it's gone through as a new contract

I've just processed an order for a new phone contract. I followed the necessary the links to do an early upgrade and all was going well until I received the confirmation email thanking me for joining EE. Is this normal or have I just gone an ordered ...

damiworld by Investigator
  • 1779 Views
  • 9 replies
  • 5 Helpful

Samsung Tab A 10.1

Hi,I got my samsung tab a 10.1 about 2 months ago and I have gone to turn it on and it wont do anything, I have tried charging it but I get no response. Can any one help me please, I do not have insurance on this tablet.Jon

Jon111 by Investigator
  • 653 Views
  • 5 replies
  • 0 Helpful

Tracking says cancelled order?

Hiya can someone pm me about an order I placed which is now showing as cancelled on the tracking page? Phone is being released tomorrow and I have had no communication to say its been cancelled from EE. Can someone check for me? Thank you

Samsung Active2 Watch

Hi, I placed an order yesterday for a Samsung Active 2 smart watch. It's an add on to my current contract. I had the confirmation email with the code starting XKO. When using the code to track my order it says there is no current information on my or...

Faye_b23 by Explorer
  • 608 Views
  • 2 replies
  • 0 Helpful