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27-05-2020 05:53 PM
A week to 10 days ago, I worked with the most amazing Customer Service Associate from the Service Team in Ireland. Her name is Maxine, and she was spectacular!
Maxine was going to send out a Free SIM for me to put in the unlocked phone I'm buying.
In light of the fact that this past weekend was a Bank Holiday Weekend, and taking into account the virus situation - How long should it take for me to receive the Free SIM?
I want to be reasonable about what to expect, but I'm also excited to get started.
Appreciate it if someone can tell me what to anticipate...
Solved! See the answer below or view the solution in context.
31-05-2020 03:52 AM
Hello to Everyone Who Kindly Helped Me,
Just wanted to let everyone know that with your help, my phone is now set up to work exactly the way I'd like it to work. After I worked w/David (Ireland Svc Team) yesterday, the last of my concerns was tackled.
And, I'm happy to say that today, I should be able to talk to my family in the USA for the First Time since I became stranded here by the virus late Feb/early March.
Thank you to Maxine (Ireland Svc Team), Katie (ee Community Support), Chris (ee Community Support, XRaySpeX (Grand Master), and David (Ireland Service Team).
Couldn't have done it without you - Thank you again
27-05-2020 05:57 PM
Good Evening @CalamityJane.
Thanks for coming to the community.
It's great to hear about the excellent service you received from Maxine.
A sim should take 3-5 days to be with you.
You can order another EE pay as you go SIM online or give us a call to chase the existing order.
You will need to call us on 150 from a EE handset or 0800 079 8586 from any landline or provider.
Katie.
28-05-2020 01:29 AM
Hi Katie B,
Thanks for the quick reply. I've decided to give in another day, and if it still hasn't arrived in the Post, I'll forget about chasing it, and contact ee on 150 to start again.
Based on this exchange, I'm ever so glad I joint the Community. It's simple to join, simple to use, and it works great!
Thanks again,
CalamityJane
28-05-2020 01:36 AM
AND, if I had read Katie B's response correctly the first time, The Community would be even better!! Well, you have to laugh at yourself sometimes. I will give it another day for the original Free SIM to arrive.
If it doesn't, I will go online, and order up another one - which is the advice that Katie B actually gave me (Think I got it right this time Katie B)
Laughing at myself again - I didn't "joint" the community - I joined the community. Now you'll understand why I picked the name CalamityJane
28-05-2020 08:08 AM
28-05-2020 08:33 AM
Thank you again for all your advice Katie B. I decided that tomorrow is my deadline, and if my Free SIM doesn't arrive in the post, I will take action to replace the one that went missing. Stay Well and I'll keep checking into the Community since it has a lot of great information.
28-05-2020 08:35 AM
28-05-2020 11:09 AM
28-05-2020 11:26 AM
Hello @CalamityJane.
I am not aware of any changes made to our international pack.
Once your SIM comes you will need to top up to activate, if your SIM does not arrive the quickest way to order a replacement is over the phone or online.
Katie 🙂
28-05-2020 08:50 PM
Katie,
It's CalamityJane again.
The Great News: My Free PAYG SIM arrived today. It's installed. I added two Vouchers so there's credit on the phone. I called my two local friends, and sent each of them a text, so my phone is officially "activated."
Still three concerns to solve:
(1) Cannot find the International Add On (Call Abroad is the name?). Tried several searches, but none pulled back instructions how to add to my new phone, and
(2) Maxine, from Ireland Service Team, told me that my 2nd phone & phone number would be 'linked' to my original EE phone and phone number - yet when I looked at account info today, I only saw one phone and one set of details. Where and how do I get and see info specific to the new phone?
(3) Last concern: Don't know why, but sometimes I can call up my phone info and call details in a snap. Other times (tonight), I search and search without finding the info (I only find it 'by accident'). I know there's the EE Community, and that's valuable, but is there also a training guide or online tutorial that demos key actions a new user can take?
Thanks for all,
CalamityJane