How do a get a pack code

[Mikey2020]

Hey there I need a pack code to change my number on my new contact can you help 

[Chris_B]

@Mikey2020   Is your original number on EE ? If it is you’ll need to request the PAC code and you can do this by texting PAC to 65075. you’ll then need to give that number to a different network provider on a PAYG sim so you can port it back to your new EE account by requesting your pac code from that network. ( that’s why you upgrade you dint need to do this ) 

if you was a PAYG customer you just need to call customer services to have this changed to your new account.  

[Mikey2020]

Yes my number is stay with EE just changed my phone and update my contact 

[Chris_B]

@Mikey2020   Was this an upgrade?  If it was just put your sim in your new device if it fits. 

[Mikey2020]

Yer but I started a new contact and thay give me a new SIM card but I’m keeping my old number 

[James_B]

Hi @Mikey2020,

Welcome to the EE Community. 🙂

Did you order your new phone as an upgrade or an additional contract?

Thanks

James

[Mikey2020]

Upgrade but thay sent me a new sim and number but in keeping my old number that’s the thing and car phone warehouse stay I need a pac number 

[James_B]

Hi @Mikey2020,

It sounds like you may have purchased a new contract.

You can only use a PAC code to switch to a different network.

Please contact Carphone Warehouse and let them know you wanted to upgrade, rather than start a second contract.

Thanks

James

[Mikey2020]

I think Thay are trying to see what gone wrong and thay are going to call me Bk at 6 

[Christopher_G]

How did you get on, @Mikey2020?

Did you find out what's happened?

Chris