How do I switch from 2.4ghz to 5ghz frequency on my smart hub router

KenWeb · ‎27-04-2019

How do I switch the frequency on my smart hub router so my devices run on the 5Ghz and not the 2.4Ghz frequency. I am using a wired connection with TP-Link powerlink modules.

Chris_B · ‎27-04-2019

@KenWeb You need to login to the router as admin and separate them so they password for each frequency. You just select the frequency you want to use

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎27-04-2019

@KenWeb You need to login to the router as admin and separate them so they password for each frequency. You just select the frequency you want to use

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎27-04-2019

@KenWeb : To separate the frequencies, look on the Advanced Settings / Wireless page of the SH where there is a button at the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then you will be able to choose which SSID your devices connects to.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Burgage · ‎21-05-2020

I've separated the two frequencies and saved. But the 5ghz option is not showing in my 'available networks' box on any of our devices. In Wi-Fi settings, they all continue to show a 2.4ghz connection. How can I change it to 5?

XRaySpeX · ‎21-05-2020

@Burgage : Post an image of the Advanced / Wireless page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Burgage · ‎22-05-2020

advanced wireless shot.gif

Burgage · ‎22-05-2020

Image (png) doesn't seem to have uploaded, I'll try a jpg

Burgage · ‎22-05-2020

sorry - jumped the gun - it has worked 🙂

XRaySpeX · ‎22-05-2020

That looks OK. Any device capable of 5GHz should see in its networks list both the 5GHz SSID starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-",

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

DazaMcC · ‎20-03-2021

I have the latest smart router (white). I don't have the option to separate bands. Screenshot 2021-03-20 at 09.39.01.jpg

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How do I switch from 2.4ghz to 5ghz frequency on my smart hub router