How do I reschedule an appointment

[Heather60]

How do I book an appointment for my line to be activated 

[XRaySpeX]

Why do you need an appointment? Don't you have a landline there, even if dormant? What EE product have you ordered? 

You can call CS. 

[Heather60]

My router wasn’t delivered on time so the engineer couldn’t connect my broadband. I have the router now I’m trying to get through to someone to arrange for the line to be activated. I’m working overseas atm and it’s proving difficult to contact anyone 

[Leanne_T]

Hi @Heather60

Thanks for coming to the community.

If you get in touch with our Broadband Care team they will be able to help you get an appointment booked for your broadband to be set up.

Thanks 🙂

Leanne.

[XRaySpeX]

Is there really any need for an eng. visit? Why can't the occupants connect it themselves?

Try calling the Freephone no. in my sig over Skype. It should be free.

[Heather60]

I wish I could. Router is connected but line not working 

[Heather60]

How do I contact the broadband care team then? I’m not finding it easy to navigate this website. 

[James_B]

Hi @Heather60,

Please see ee.co.uk/help/get-in-touch

Thanks

James

[XRaySpeX]

Even w/out the router the eng. would have connected you up to the cab on his previous visit.

[XRaySpeX]

I just gave you a way to contact CS from abroad.