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1303163posts
Community Activity
Re: How to access live chat?
Hello. Good morning
Up grades
I’ve got a contract with ee but I want up grade early
Why can I no longer get a 5G signal in part of my house where the Smart Hub is?
This morning our (previously strong, 400/80Mbps) 5G signal more or less vanished - nothing on the 5G Smart Hub and two iPhones (2023 & 2024 models) could not connect. EE insist all masts working okay. Ping tests = no service, 98% packet loss (every ...
EE Finance Payment Error
I have been trying to order products from EE, particular the AirPods Max with EE finance. And everytime I get to the checkout page and input my card details, I get a feedback that there is payment error. This has been happening with all my cards that...
E sim not activating
I have just ordered an extra line on my account, being an e sim. However when I’m trying to activate the e sim through how the email says it’s telling me I have input some incorrect information to the billing account, this information I’m providing i...
Cant register a mobile device to my EE account
Hi,I purchased a mobile phone and sim contract for my business late last year and at the same time I created a user account on the EE website. However I've never been able to register the phone to the account successfully, and therefore can't access ...
EE App not working
The EE app and website are not working. An error message shows that says there is a problem. Have been an EE customer for years and not experienced this before. Have uninstalled and reinstalled, cleared the cache. This has been going on for a week no...
NHS perks password reset won’t work. Checked junk mail
NHS Perks password won’t work and password reset I don’t receive an email. I’ve checked junk with no luck. Any idea how I can get this to work or who to speak to? Thank you
New number appeared on account after broadband change
Hi I have just moved my wife on to a sim only deal and upgraded our broadband,I have noticed another mobile number on my bill ?
Calls in Singapore
Hi EE community,I am supposed to be able to use my UK allowance in Singapore, data is working well but I have not been able to make any UK calls or local calls and I use the +44 and +65 prefixes but no luck.thanks in advance for any help
