For up-to-date information and comments, search the EE Community or start a new topic. |
02-06-2021 10:19 PM
Only happens in doors face time freezes and breaks up. Cannot use indoors. Family phones are ok but mine is not a good reception.
03-06-2021 07:48 AM
Hi @Jo1950.
Welcome to the community.
Does this happen on Mobile Data or WiFi?
Does the call disconnect or break up and go distorted?
Jon
03-06-2021 08:40 AM
Hi yes it does distort and freezes and voice breaks up. I use our wifi indoors (my house) when I’m out it works ok. Very frustrating.
03-06-2021 09:00 AM
Thanks @Jo1950.
Does your WiFi work well with other devices, or is it slow for other things too?
Have you tried any troubleshooting steps so far?
Jon
03-06-2021 09:40 AM
@Jo1950 So your issue is when your using WiFi. Have you tried restarting the router ? Turn it off for 30+ seconds before you restart it and then try again it also might be worth removing the router from your device and setting it up from scratch again.
03-06-2021 11:25 AM
Thanks I’ll try that.