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Face time

Jo1950
Investigator
Investigator

‎02-06-2021 10:19 PM

Only happens in doors face time freezes and breaks up. Cannot use indoors. Family phones are ok but mine is not a good reception. 

0 Helpful
5 REPLIES 5
Jon_K
Former EE Employee

‎03-06-2021 07:48 AM

Hi @Jo1950.

 

Welcome to the community.

 

Does this happen on Mobile Data or WiFi?

 

Does the call disconnect or break up and go distorted?

 

Jon

0 Helpful
Jo1950
Investigator
Investigator
In response to Jon_K

‎03-06-2021 08:40 AM

Hi yes it does distort and freezes and voice breaks up. I use our wifi indoors (my house) when I’m out it works ok. Very frustrating. 

0 Helpful
Jon_K
Former EE Employee
In response to Jo1950

‎03-06-2021 09:00 AM

Thanks @Jo1950.

 

Does your WiFi work well with other devices, or is it slow for other things too?

 

Have you tried any troubleshooting steps so far?

 

Jon

Chris_B
EE Community Star
EE Community Star
In response to Jon_K

‎03-06-2021 09:40 AM

@Jo1950  So your issue is when your using WiFi.   Have you tried restarting the router ?  Turn it off for 30+ seconds before you restart it and then try again it also might be worth removing the router from your device and setting it up from scratch again.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Jo1950
Investigator
Investigator
In response to Chris_B

‎03-06-2021 11:25 AM

Thanks I’ll try that.