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10-04-2021 08:44 AM
Hello,
I'm currently on a £1 a week renewal pack, however I did text STOP PACK recently because I thought this would instigate the traditional PAYG, but it has just renewed again this morning. I don't know if this was because I still had £3 left but it's starting to annoy me.
I hardly do much texting or Phoning at all, and I just want to pay for what I use instead of these renewals.
Thank You
10-04-2021 09:05 AM
Hi @NickJ58
I am sorry to hear the pack has renewed after you text STOP PACK to 150.
To get this looked into, please get in touch with our Pay as you go Care team they will have access to your account and be able to help you further.
Thanks 🙂
Leanne.
10-04-2021 01:16 PM
Hello,
I've contacted them and it's been sorted.
Thanks
10-04-2021 01:17 PM