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How can I get a new SIM when I have damaged mine without changing my plan?

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DR_User123
Investigator
Investigator

‎13-06-2020 12:32 PM

 
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1 SOLUTION

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bristolian
EE Community Star
EE Community Star

‎13-06-2020 12:56 PM

@DR_User123 Try this EE help article, which includes a link to the form to order a replacement SIM.

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bristolian
EE Community Star
EE Community Star

‎13-06-2020 12:56 PM

@DR_User123 Try this EE help article, which includes a link to the form to order a replacement SIM.

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DR_User123
Investigator
Investigator

‎13-06-2020 04:47 PM

Thank you for the tip. Actually,  I've realized my old SIM was not damaged but not properly set into the phone, but still impossible to activate my new Sim Card 😞  I'll try again via the website later.

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DR_User123
Investigator
Investigator
In response to bristolian

‎13-06-2020 04:48 PM

Thank you for the tip. Actually,  I've realized my old SIM was not damaged but not properly set into the phone, but still impossible to activate my new Sim Card 

 

 

  I'll try again via the website later.

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XRaySpeX
EE Community Star
EE Community Star
In response to bristolian

‎14-06-2020 04:29 AM - edited ‎14-06-2020 04:29 AM

You cannot use the Replacement SIM form for damaged or lost SIMs. You need to phone CS for a replacement SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)