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Hot WiFi mini

Phaedra1986
Explorer

Hi my WiFi mini is getting very hot plus cuts out when watching amazon prime any ideas? 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Phaedra1986   It’s getting hot because the battery is over heating.  Lithium ion battery will chemical degrade the more you charge it, unfortunately that’s how these batteries are and the older that chemical age is the hotter it tends to get.  It will also cut out because it’s getting too hot.  

 

How long have you had this device for ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I’ve had it about 2 months? Can hardly be considered old?! 

Leanne_T
EE Community Support Team

Hi @Phaedra1986

 

Thanks for posting on the community.

 

Please get in touch with our Tech Gurus, you can call them on 150 from an EE phone or 0800 079 8586 from any other phone, they will be able to help you with your WiFi device.

 

Let me know how you get on 🙂

 

Leanne