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18-07-2020 04:48 PM
Hi my WiFi mini is getting very hot plus cuts out when watching amazon prime any ideas?
18-07-2020 04:59 PM
@Phaedra1986 It’s getting hot because the battery is over heating. Lithium ion battery will chemical degrade the more you charge it, unfortunately that’s how these batteries are and the older that chemical age is the hotter it tends to get. It will also cut out because it’s getting too hot.
How long have you had this device for ?
18-07-2020 06:02 PM
I’ve had it about 2 months? Can hardly be considered old?!
19-07-2020 10:20 AM
Hi @Phaedra1986
Thanks for posting on the community.
Please get in touch with our Tech Gurus, you can call them on 150 from an EE phone or 0800 079 8586 from any other phone, they will be able to help you with your WiFi device.
Let me know how you get on 🙂
Leanne