Homehub nightmare!

[lebarbu]

I ordered a Homehub device with 200GB(paid monthly) on Sunday.It arrived on Monday.I had planned to connect all my devices ---2 tablets and a Samsung mobile ) to the same wifi router.So far, I have been able to connect a tablet for a short while, but my mobile has been cut off. I can't make calls or surf the net on it. All my other apps seem to have died. There's no WhatsApp, and when I try to ring out to one of my stored contacts, I get a message saying "Not connected to network".

I spent a considerable amount of time on livechat yesterday, but the agent vanished halfway through solving my problems.I logged out after 45 minutes of silence.Shocking!

[Katie_B]

Good Afternoon @lebarbu. 

Welcome to the EE Community. 

I am sorry to hear this was not resolved yesterday. 

What was advised by our online chat team?

What phone are you using?

Speak soon, 

Katie 🙂

[XRaySpeX]

You can't make calls over WiFi to a mobile router. You need to be connected to the mobile network to make calls. The router is only for providing data & texts for your devices but it should work for those. Have you checked EE network status checker for any problems there & logged yours?

[lebarbu]

Hi. 

The livechat guy didn't advise anything, as he seems to have vanished midway into our chat. I use a Samsung A3 which has served me well for many months.

I have filled in a form elsewhere on this site, so I am looking forward to a response within 48 hours.

Thanks for your concern. 

[lebarbu]

I have  heckled with the status checker which claims there is no problem in my area. I have also filled out a form to the company.

Thanks. 

[lebarbu]

Typo alert:"I have checked..." 

[Leanne_T]

Hi @lebarbu

Thanks for coming back to us.

Can you make calls, send texts and connect to data when you are not connected to the WiFi device?

Have you tried restarting the router and connecting again?

Thanks 🙂

Leanne.

[wardi]

lebarbu.. one possibility.  If you received a new sim card for your router it could be the case that activating the new sim has accidentally deactivated your phone sim (this happened to me recently when I bought a 4G router).  At the time I called EE about it and they put everything right pretty quickly.

If you go into your router settings, under 'Device' it will list the phone number allocated to the router - it should be different to your mobile number.  

[lebarbu]

Thanks for your help. 

I appreciate it greatly. 

[lebarbu]

I have tried all the above tactics, to no avail.