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Hi Everyone,
At some point all of you will have had to navigate the EE Website, whether that was to find an answer on our help pages or find out what new products we have on offer.
As part of the Get Help team, @Andy_S_ is working on how to make the navigation around our website the best it can be, and ensure that when you visit it, you can easily and quickly find what you are looking for.
What better way to understand this than by asking you, our customers!
We'd really appreciate it if you could take a few minutes to offer your feedback. He's keen to get your thoughts on anything and everything to do with navigating our website, so let us know what we can do to make this the best possible experience for you
- What part of finding what you need on the website do you feel needs improvement? (If you can share your experience this will really help us understand what work we need to do, to improve)
- How easy is it to find the information you are looking for?
- Is it clear on how to carry out certain actions when on our website, i.e. Placing an order, upgrading your package, checking your bills or updating your account?
- Please include any other feedback you think is relevant to the navigation of the website
We look forward to reading your comments and thank you in advance for taking the time to respond.
Sorcha
