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Help me

Andrei121
Investigator
Investigator

‎11-10-2021 07:22 PM

Good evening I wanted to make a subscription to a phone I paid upfront and after it gave error and took me money from the card I want to cancel 

0 Helpful
14 REPLIES 14
Andrei121
Investigator
Investigator
In response to Katie_B

‎12-10-2021 06:57 PM

  1. Iphone 12 up front 50 
0 Helpful
Andrei121
Investigator
Investigator
In response to Andrei121

‎12-10-2021 09:21 PM

10 octomber i pay whit tsb card 

0 Helpful
Jon_K
Former EE Employee
In response to Andrei121

‎13-10-2021 08:06 AM

Hi @Andrei121.

 

The best way to get this cancelled would be to give our Customer Care team a call, they will be able to take information from you to try and find your order.

 

The alternative option is to send the phone back once it arrives.

 

Jon

0 Helpful
Andrei121
Investigator
Investigator
In response to Jon_K

‎13-10-2021 05:41 PM - last edited on ‎13-10-2021 07:30 PM by EE Community Moderator

The delivery address was xxxxxxxxxxxx you can check if you sent your order? 

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
Christopher_G
EE Community Support Team
In response to Andrei121

‎14-10-2021 07:51 AM

Hi @Andrei121

 

This is a public forum and we don't have access to your account here. Have you managed to speak to our Mobile Care team as @Jon_K and @Katie_B suggested? You can find our contact information on our get in touch help page.

 

Chris

0 Helpful