Help With Defence Discount Service and EE Perks

[JOV1]

I have a Defence Discount Services (DDS) Card and have enjoyed the 20% discount for many years.

But with perks how do I apply the code provided by DDS, I tried to login to Perks with my EE account no joy - Tried to set up a Perk account, but my DDS card was not accepted.

Is this an error by EE or do I have to do something different. 

This is just a phone upgrade on a account with the discount already applied from the last upgrade, do I go head and then the discount is added on the account, later not wanting to commit until I know the discount will be applied.

Can someone help or I may be going back to 3 Mobile

[Leanne_T]

Hi there @JOV1

Thanks for coming to the community.

Our Perk team can only accept one of the following as proofs;

•    Certificate of service
•    Certificate of discharge (discharge papers)
•    Armed forces pension

Do you have one of these proofs you can upload on the Perk Portal?

You will need to add the perk discount when you upgrade.

Thanks.

Leanne.

[JOV1]

Thanks for the advice - Perks asks for an ID card - most veterans do not have these unless the left the service in the last 18 months or so.

The Defence Discount Services Card which has has details and a photo was always sufficient as you have to prove your service to get one.

I have uploaded my Certificate of Service and I have my fingers crossed/.