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Maria85
Visitor

‎16-09-2021 03:28 AM

Hello I have problem I take 2 days ego upgrades for iPhone 12 pro max all gone good have upgrades pin it’s take 50£ deoposit.money gone from my bank .but I don’t have eny emails or text I check all.what happens?

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Northerner
EE Community Star
EE Community Star

‎16-09-2021 06:23 AM

Hi @Maria85 

 

Have you checked your junk/spam folders? 

 

To use EE order tracking you need a tracking number. You need to call EE CS about this number if you haven't received it. 

 

When your delivery is due DPD will text you with a time for delivery.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎16-09-2021 06:23 AM

Hi @Maria85 

 

Have you checked your junk/spam folders? 

 

To use EE order tracking you need a tracking number. You need to call EE CS about this number if you haven't received it. 

 

When your delivery is due DPD will text you with a time for delivery.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.