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replacement phone not receive but charged

Tomj121
Visitor

‎16-09-2021 01:52 AM

I have been charged for a phone I never received due to working away however they’ve still billed my account even tho it was sent back 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎16-09-2021 06:26 AM

Hi @Tomj121 

 

If your phone was sent back, once processed you will be reimbursed any costs incurred which were charged, less any usage costs (tariff). 

 

For more specific information about your account you will need to speak to EE CS die on 150.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.