Has my upgrade been accepted

[Travers35]

I have recieved confirmation email of upgrade but nothing else just says sorry you cant track your order just yet? Has my order been accepted do i have to do it again? 

[Chris_B]

@Travers35   This public forum can check the status of your order for that you’ll have to speak with customer services. 

[Leanne_T]

Hi @Travers35

Thanks for coming to the community.

When did you place the order?

Also, what device did you order?

Speak soon 🙂

Leanne.

[Travers35]

Hi Leanne thank you for you response

it was last night,

iPhone 12 pro max pacific blue.

😀

[Leanne_T]

Thanks @Travers35

Once your order has been processed you will be able to track this, if your order number starts XKN this can take up to 24 hours.

If you would like your order looked into further, please give us a call on 150 🙂

Leanne.

[Travers35]

my order number starts XKO 😀

[Leanne_T]

Thanks @Travers35

Which size iPhone 12 Pro Max did you order?

Leanne.

[Travers35]

ITS A 128GB 🙂

[Leanne_T]

Thanks @Travers35

Once the order has been processed you will receive another email.

If you would like to make sure your upgrade has gone through, please call our Mobile Care team on 150 they will be able to check your account for you.

Let me know how you get on 🙂

Leanne.

[Travers35]

ok perfect thank you 🙂