Has my upgrade been accepted
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17-01-2021 11:40 PM
I have recieved confirmation email of upgrade but nothing else just says sorry you cant track your order just yet? Has my order been accepted do i have to do it again?
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18-01-2021 09:28 AM
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18-01-2021 08:26 AM
@Travers35 This public forum can check the status of your order for that you’ll have to speak with customer services.
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18-01-2021 08:53 AM
Hi @Travers35
Thanks for coming to the community.
When did you place the order?
Also, what device did you order?
Speak soon 🙂
Leanne.
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18-01-2021 09:05 AM
Hi Leanne thank you for you response
it was last night,
iPhone 12 pro max pacific blue.
😀
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18-01-2021 09:10 AM
Thanks @Travers35
Once your order has been processed you will be able to track this, if your order number starts XKN this can take up to 24 hours.
If you would like your order looked into further, please give us a call on 150 🙂
Leanne.
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18-01-2021 09:13 AM
my order number starts XKO 😀
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18-01-2021 09:17 AM
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18-01-2021 09:21 AM
ITS A 128GB 🙂
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18-01-2021 09:24 AM
Thanks @Travers35
Once the order has been processed you will receive another email.
If you would like to make sure your upgrade has gone through, please call our Mobile Care team on 150 they will be able to check your account for you.
Let me know how you get on 🙂
Leanne.
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18-01-2021 09:26 AM
ok perfect thank you 🙂
