Google Pixel A3 - can't transfer files to PC

[LaurenLK]

I have a new Pixel A3 handset but cannot get my PC to connect to the device. If I plug it into my computer, it will charge it but not register it on the C drive for me to access data. This means I cannot save my photos etc on my PC and my phone storage is full :(.

I have enabled 'allow data transfer' on the handset upon plugging it (under USB settings) in but this doesn't change anything.

I have tried 5 different cables, including the one the device came with.

I have yet to get this to work since getting the device.

Any help appreciated! Thanks

[Jon_K]

Hi @LaurenLK.

Welcome to the community.

Have you tried transferring the files using your Google Account?

This Google Support Page may explain it better.

Jon

[XRaySpeX]

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@LaurenLK wrote:

but not register it on the C drive for me to access data.

Are you looking on the PC in the right place? It won't be on the C: drive; that's part of your PC. It'll be an entirely diff drive under This PC in its own right. Look for a device by the name you gave the phone.

[LaurenLK]

Thanks for your response.

I think that's what I meant! I did a windows search and it didn't come up anywhere.

It turns out it's a compatability issue with the phone and PC...worked on a different one! No idea why

[Katie_B]

Thanks for letting us know @LaurenLK. 

Katie 🙂