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Resolved! Upgrade - but can’t get eSIM

I’m trying to upgrade my existing plan, I can find the plan I want, but there’s no option to select an eSIM - only available if I want to add a new line. As I already use eSIM in my existing plan and EE must know this, why don’t I have this option av...

Leggkpa by • Explorer
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  • 3 replies
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Changing TV packages

Does anybody know how it works when changing TV packages does the change happen instantly or is it on at the end of the next month as I can’t find any information on this?

Lee14801 by • Established Contributor
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  • 2 replies
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Ongoing roaming issues in EU

I spoke to CS about not being able to make outgoing calls to UK numbers while roaming in EU and was told it's an ongoing issue they are aware of it and working on a fix. After reading some posts on here, it appears that it's been going on for a while...

pwalk by • Established Contributor
  • 235 Views
  • 9 replies
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Mobile internet works slowly or doesnt work at all

Hi all,since las t friday my mobile internet works very slowly or doesnt work at my work place. Signal is good and it was workling absolutely fine before last friday. Am having nearly 100gb to use on data. Restarted phone and settings. Still very wea...

Dashike by • Visitor
  • 3 Views
  • 0 replies
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Late payment 2 days

Hello everyone, I just noticed today, that my direct debit bounced (7/5/25), I have paid the payment manually on the app (9/5/25) when I realised, normally I pay it on time, we have a just had a lot going on this week visiting my grandparent in hospi...

Upfront payments not being refunded

On April 19th I applied for a phone contract which was approved and I paid the £30 upfront fee. The next day I received an email asking me to contact EE due to there being an issue with Flexpay. I contacted them through chat and was told there had be...

Upgraded and transfered e sim

so i have upgraded from my iphone 14 pro to pixel 9 pro xl which im happy with. i transferred the e sim to the new phone and its working. my question is i need to wipe the old phone to pass to my daughter but it comes up do i want to delete e sim. i ...

Scam caller?

I received a call today from EE, saying they wanted to offer me a 40% reduction off my future bills for the next year. The phone number was a London number: 02081432773. I said I was busy and to call back tomorrow. I assume this is a scam?

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