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Galaxy watch active 2 with Samsung S20 range

TheSandman
Contributor
Contributor

‎05-05-2020 01:03 PM

I'm not sure this falls into "essential" so I don't want to burden the EE phone lines. But I purchased the Samsung galaxy active 2 and got it on the £12 a month deal with my Samsung S20+ 5g. I understand deliveries might be affected with corona virus and the world's gone a bit mad, but the deal I got the watch on expires tommorow and I've not heard anything else about delivery. Wondering if anyone else had a similar problem and I should just wait it out. I ordered the watch on the 4th April and expected delivery within a week or so but haven't heard anything else. 

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5 REPLIES 5
James_B
EE Community Support Team

‎05-05-2020 03:17 PM - edited ‎05-05-2020 03:18 PM

Hi @TheSandman,

 

Did you order the watch and phone at the same time?

 

Has your phone arrived?

 

Thanks

 

James

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TheSandman
Contributor
Contributor
In response to James_B

‎05-05-2020 03:36 PM

Hi James, no I ordered the watch after I received my phone, I got a text about adding on the Samsung watch with the £240 discount. 

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James_B
EE Community Support Team
In response to TheSandman

‎05-05-2020 03:46 PM

Hi @TheSandman,

 

I'd recommend getting in touch with Customer Care so we can make sure your order has been successful. 

 

Thanks

 

James

TheSandman
Contributor
Contributor
In response to James_B

‎05-05-2020 03:47 PM

Hi thanks James I will do thanks for the help. 

 

Sandy 

Leanne_T
EE Community Support Team
In response to TheSandman

‎06-05-2020 08:36 AM

Let us know how you get on @TheSandman

 

Speak soon 🙂

 

Leanne.

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