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05-05-2020 01:03 PM
I'm not sure this falls into "essential" so I don't want to burden the EE phone lines. But I purchased the Samsung galaxy active 2 and got it on the £12 a month deal with my Samsung S20+ 5g. I understand deliveries might be affected with corona virus and the world's gone a bit mad, but the deal I got the watch on expires tommorow and I've not heard anything else about delivery. Wondering if anyone else had a similar problem and I should just wait it out. I ordered the watch on the 4th April and expected delivery within a week or so but haven't heard anything else.
05-05-2020 03:17 PM - edited 05-05-2020 03:18 PM
Hi @TheSandman,
Did you order the watch and phone at the same time?
Has your phone arrived?
Thanks
James
05-05-2020 03:36 PM
Hi James, no I ordered the watch after I received my phone, I got a text about adding on the Samsung watch with the £240 discount.
05-05-2020 03:46 PM
Hi @TheSandman,
I'd recommend getting in touch with Customer Care so we can make sure your order has been successful.
Thanks
James
05-05-2020 03:47 PM
Hi thanks James I will do thanks for the help.
Sandy
06-05-2020 08:36 AM