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Galaxy s10+ Delay Ceramic white.

Kostya336
Valued Contributor
Valued Contributor

‎10-03-2019 10:39 AM

Have pre ordered galaxy s10+ on ceramic white 512gb.. On Sunday... 

Have since been chasing for my order with no result? 

 

I have not had any contact from ee or dpd stating my order is going to be delayed until I personally contacted them. 

 

Ee still has no information as to when my order is going to be 3ven shipped.. yet some customers have had explained that theirs will be delayed by 21 days from date of pre order. 

 

Also what is the point of telling your customer that you'll update them later on that day just to never contact them.. is that so we hang up and you don't have to give any awful excuses? 

 

The website still states 7 day dispatch which is disgrace. 

 

Will be cancelling the pre order if it's not here and simply buying one in store. 

 

I don't blame EE for delay... I blame ee for the way it's being handled. 

78 REPLIES 78
jamieholt
Established Contributor
Established Contributor
In response to Alex_S

‎14-03-2019 11:50 PM

From the dates people have said, the 14 days someone mentioned earlier seems to be the sweet spot.

 

It's not that long.. Relatively speaking. But seems like an eternity waiting day by day. 🙃

0 Helpful
Martle
Contributor
Contributor
In response to jamieholt

‎15-03-2019 04:25 PM

Finally got the email my phone will be deliverde on Monday the 18th 12days after I pre ordered it. 

0 Helpful
Prakash26
Valued Contributor
Valued Contributor
In response to Martle

‎15-03-2019 04:30 PM

I ordered mine on the 4th and still nothing just waiting 

0 Helpful
wwfc95
Investigator
Investigator
In response to Prakash26

‎15-03-2019 04:34 PM

Still waiting on an e-mail from EE, I've not even had one to confirm my pre-order

0 Helpful
Cwtch77
Established Contributor
Established Contributor
In response to Martle

‎15-03-2019 04:50 PM

@Martle so did you order on the 6th ? I ordered on the 6th and am still yet to here anything 😞

0 Helpful
Andre84
Contributor
Contributor
In response to Andre84

‎15-03-2019 08:31 PM

Hi!!I did ordered mine on the 28th to and was delivered on Thursday..hopefully u will get urs soon!!!its been a nightmare all this delays and the lack of info from EE

0 Helpful
Davafer
Investigator
Investigator
In response to Andre84

‎15-03-2019 08:44 PM

Good to see people getting their phones!! I've preordered on the 2nd and still waiting to hear from DPD. Interestingly I did get an email from EE saying my trade-in pack is being sent to return my current phone as part of the upgrade.

 

Hopefully the s10+ arrives before that, as the agent on chat told me i could always keep my current phone longer than the return date requested to copy any data, and they'll just apply a £480 fee on my next bill for the priviledge lol

0 Helpful
Martle
Contributor
Contributor
In response to Cwtch77

‎25-03-2019 10:36 AM

I know am abit late here but yh i did. bet you have yours now?

@Cwtch77 wrote:

@Martle so did you order on the 6th ? I ordered on the 6th and am still yet to here anything 😞

 

0 Helpful
jamieholt
Established Contributor
Established Contributor
In response to Martle

‎25-03-2019 08:03 PM

@Martle

 

You've still not received yours? 

0 Helpful