Broadband Order Status

[alannegrao]

Good evening!

I order a broadband to my new address that I just moved in, when I called EE, everything was alright, I was approved straight away, as I am mobile costumer. But today, I was just checking my order status, and how surprising the status is:

Order typeProvideStatus of orderPlan order cancelled

There is an order status that shows “Ceased” and “NYS”.

What exactly that means?

Does EE cancelled my order for no reason and didn’t told me anything about it?

I am a bit confused as there was always a good service provided and as I am a good costumer...

I still have the data boost offered by EE, but now I am worried about my order status.

[XRaySpeX]

This user discussion forum can have no access to your specific account. You need to query this with CS.

[alannegrao]

I know.

I just would like to know it this is the way it goes, or if for some reason my order could be cancelled.

With no EE message...

When we call EE sales team, do they do the credit checks, just like when we go to the stores, or it’s done afterwards.

I heard that, if the previous tenant left unpaid bills it can affect my credit ( even I never left any unpaid bills anywhere...).

[XRaySpeX]

Another person's credit worthiness, even at the same addy, should not affect yours.

[alannegrao]

Okie dokie.

Well, I hope everything is fine.

My wife keeps on bothering me to watch her favorite series on streaming.

Thanks for you help!

I got to call them tomorrow btw ://

[XRaySpeX]

Thanks! You're welcome :)! Glad I could be of assistance & hope you get it sorted.