I upgraded my 7 year olds iPad in Feb and she cannot use it outside the home. It will only work while connects to a home router. She hasn’t used any data since the upgrade as she has to connect to my hotspot if we are in the car etc. I have tried resetting back to factory settings. Have tried removing the sim and reentering and still not working. I am paying for a brand new device that doesn’t work.
Hi Leanne Yes it’s a different size sim so we are using the new sim. I have also taken the old sim out of the old iPad (just trying everything). I’ve reset everything turned all data wifi etc off and back on and still no luck. Suzy
Hi Leanne The old sim doesn’t fit in the new iPad. I am unsure what you mean by showing a signal with the SIM card in. It will say no sim if it’s not in the iPad but ipad will only work if connected to either the home router or my hotspot. When out and about it just says not connected to internet try again or retry. Suzy
