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Full Fibre 900 (New Installation)

TheKidder30
Explorer

‎02-02-2021 04:53 PM

Hi All

 

Hopefully someone can help, before i have to contact the EE

 

i have just had the 900 installed today & currently get no where near 400 never mind 900, upload is great thou! (70-100ish)

i have try both the New EE (White one) & my own TP-Link Decos, both giving the same results roughy..

so my question is (if any one is aware), is there a settling in period for the speeds to settle. the Openreach guy today said it would be up & running at full speed within the hour. but it hasn't gone any faster all day. 

 

thanks in advance..

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎02-02-2021 04:59 PM

Sorry, can't for FTTP.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mustrum
EE Community Star
EE Community Star
In response to XRaySpeX

‎02-02-2021 05:03 PM

If you search on here it seems you are not the only one with the same issue, seems the EE router may need an uograde. Similas problems were found on the BT forum, but it seems they have an upgrade.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎02-02-2021 05:10 PM

A related issue, but on the Up side, is discussed in Upload speed problem on Full Fiber Max 900

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
TheKidder30
Explorer
In response to Mustrum

‎02-02-2021 05:15 PM

thanks all

 

i noticed the BT issue, but does relate to Upload.

 

With me trying my own equipment also, leads me to think its a EE/Openreach issue & not equipment issue.

0 Helpful
pip11
Scholarly Contributor
Scholarly Contributor
In response to TheKidder30

‎02-02-2021 05:23 PM

Have you tried a direct PC/Laptop PPPoE connection to the ONT? This will rule out  any router problem.

 

 

0 Helpful
CheshireJohn
Contributor
Contributor
In response to TheKidder30

‎30-06-2021 07:37 AM

I take it that you got this sorted?

I had a similar problem, basically I believe they had set the profile wrong on the account.....not that they would admit it.

0 Helpful