Frustration on SIM Porting

[Cliveay]

Hi,

I ported over my number from Three to EE, the port happened on Wednesday, with a text confirming this has been completed.  However, my Three Sim is still active and I can call/txt/use data etc

I've used the Chat to EE several times but don't feel I've manage to get anywhere (as nice as the people were)... My Three Sim is still active!!!

Very confused as I contacted Three and they said it's down to EE to complete the port...
One of my conversations with EE saying the port hasn't happened yet, but when I asked why I had a text saying it had been done, and everything is working with my ported number on EE they then said it had been.

I feel a bit in limbo....
Whenever I've changed providers before the old SIM has stopped working at the point of transfer confirming the account from the previous provider is cancelled.
(The fact that I can still txt, make calls and use data on my old sim card is worrying).

My partner also moved to EE, and his old SIM stopped working as soon as he was moved over.

I'm really concerned things haven't completed correctly - yet EE aren't being much help.

What has gone wrong and why won't my old SIM die?  
I don't want to be paying two providers for the same mobile number!!!!

Help please.

[Cliveay]

@Christopher_G hi, I've seen you've helped others on the forum with porting issues.
Is it the 'MPN Team' that could look further into this?  I'm not sure I've asked within the Chat support, but not sure it's getting to the right team.

Cheers 🙂

[bristolian]

Hello @Cliveay 

Welcome to the EE community

From the sounds of your post, you have what's sometimes called a "split port".

The best way to rectify this is to call EE C/S on 150 from your mobile. They will have access to your individual account, and can either rectify this immediately or put a fix in motion. There isn't any account access on this public forum.

[Cliveay]

Thanks, I've used the chat support 3 times now with EE and not getting anywhere as it's not resolved.  Are the 150 team different to the chat support team?

Cheers

[Cliveay · Accepted solution]

Finally managed to resolve this through chat...
Was told to go back to the previous provider, but had already tried that - but seems my account was refreshed by EE and the old sim stopped working.

Very frustrating, but at least it's resolved now.

[Leanne_T]

Hi there @Cliveay

Thanks for coming back and letting us know this is now resolved for you. 

If you need any further help, please let us know 🙂

Leanne.