Free Beatsx earphones

[BG1970]

I just received my new IPhone with the free Beatsx earphones, despite trying all the guides/advice They won’t work, but I can’t see how/who to report the fault to?

[James_B]

Hi @BG1970,

Welcome to the EE Community. 🙂

What problems are you experiencing with your headphones?

Thanks

James

[BG1970]

Hi, they won’t connect via Bluetooth. The charging light goes on when plugged in, but as soon as unplugged there is no light. I’ve tried resetting repeatedly with no luck.

i can’t see any number to ring for help.

[David]

Hi @BG1970 

I had that issue with mine before I took them to a Apple store and they replaced them under warranty.

If you have just had them EE should be able to replace them for you I would speak to 150 to see if they can arrange a replacement for you.

[BG1970]

Thanks, I’ll give that a go. Cheers 

[Katie_B]

Good Morning and welcome to the community @BG1970. 

Have you been able to follow the advice provided and speak with our customer service team?

Speak soon, 

Katie 🙂

[BG1970]

Hello, no, I haven’t. Are they able to contract me at all? It would be greatly appreciated. Thanks

[Katie_B]

Hi @BG1970. 

I have sent you a private message, please take a look and get back to me. 

Katie 🙂